Network Multimedia PC Warranty

As standard, all of our PCs (packages and "custom built") include a one year warranty:

1. The warranty is Return To Base (RTB)

• includes cover for parts and labour
• the following 9 months - labour only

The warranty may be upgraded at configuration time by selecting any available options.

The warranty only pertains to hardware supplied by us and does not cover software.

Items such as Keyboards and Mice are generally not covered by the warranty. Peripherals such as Printers, Scanners and Monitors are not included in our warranty either, but are covered by the respective manufacturer. As such, the manufacturer will be the point of contact.

The warranty does not cover goods damaged by misuse or abuse.

Please refer to our Terms & Conditions for full cover details.

Branded PCs and Laptops Warranty

The goods are covered by the respective manufacturer's warranty and term.

1. The Customer must complete any warranty registration soon after receipt of goods

Network Multimedia Returns Policy

Occasionally your computer may suffer a problem. In which case you will need to contact us. First of all, we will attempt to diagnose the problem over the phone. If we deem the problem to be unresolvable over the phone then a return will be required. Or, it could be that you are not satisfied with your goods! You have seven days in which to cancel your order after receipt, so long as they are unopened/unused.

Refunds to credit cards are done electronically the same day we receive the goods back, but may not show on your card balance for up to several days - we have no control over this.

Step 1.
We will email you a returns number which must be clearly visible on the outside of the packaging. If we receive parcels without a returns number we will hold them for one calendar month before disposing of them.

Step 2.
You must pack the goods suitably and securely, in the original box(es).

Step 3.
Arrange for collection of your goods by a reputable national courier. We suggest you shop around for best prices, as costs can vary a lot. Payment of shipping costs is at your expense unless the goods are under 30 days old (in which case we will arrange collection).

We attempt to return repaired goods within five working days.

Please refer to our Terms & Conditions for further details.

Privacy policy We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Delivery policy   Free Delivery!     FREE UK delivery is now available on orders over £49.99 inc. VAT, please choose STANDARD Delivery option during check-out. or you can collect for free from our shop in Bristol Delivery Charges: Standard Carriage: £2.99 for first product and 80p for extra items, FREE if order value is over £49.99 after any discount. Standard Carriage: If you do not require special delivery arrangements, then we will be pleased to ship your order using our standard delivery scheme this means the item will be shipped next day and which will see your goods arrive in approx 2-5 days from date of order. Prices for our standard delivery service for most address with UK and BFPO postcodes. Priority Service: If you require a priority next day delivery please call 01179698500 between 12.00 and 15.00 Monday to Friday. The fee is £9.99 Delivery Time and Method: We currently use Royal Mail to deliver. If you require a different service please call 01179698500 to place order. Our standard delivery service is normally despatched next day. Cut off time for Priority Service is 3:00pm Mon-Fri,excluding bank holidays. Orders placed later will be despatched the next business day. All delivery prices quoted are including VAT. Purchase Tips: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Buying in bulks can save you money, this is ideal when you want to share the same items with your friends, or make a profit by reselling them. Regular customers including those from eBay and the computer fairs can enter the promotional discount code when doing the check-out. The shop will work out the total delivery charges based on the total weight of the order. UK standard delivery charge will never be over £9. This is great if you are purchasing a lot of items.

Terms and Conditions

Definitions:
The Company: (Steffen Burgess, Mike Tovey and Paul York) T/A Network Multimedia

The Buyer/Customer: The purchaser of computer equipment / services from Network Multimedia

These Terms and Conditions apply to all transactions on our site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. You will be asked to read and accept the terms and conditions each time you place an order. You will not be able to complete the order unless you agree to our terms.

Conditions:

1. The Company offers a one year Warranty on new own-built Computers. The first 3 months is on-site parts and labour to local Customers, whilst orders delivered/operated outside this area have a RTB warranty for the defined period. 1b) RTB is defined as return-to-base. As such, it is the responsibility of the Customer to return goods in original packaging and to pay for carriage costs. If original packaging is not available it is available from us at customers cost.
2. The warranty will be void if the PC case has been opened and the warranty seal has been tampered with or broken unless prior arrangement/agreement has been made.
3. Should any products carry a manufacturer's extended warranty period it is the sole responsibility of the buyer to liaise directly with the manufacturer of the product.
4. All products advertised are subject to availability.
5. The Company will charge carriage fees if the goods ordered are to be delivered outside of the operating locale.
6. All prices published by the Company are subject to VAT @ 17.5%.
7. Prices are subject to change without prior notice at the discretion of the Company.
8. The Company remains the owner of all goods shipped to the buyer until the Company has been paid in full.
9. If any payment due under these conditions is overdue in full or in part the Company may, without prejudice to any of its other rights, recover and / or resell all the goods or any part of them and may enter the buyers premises by it's servants or agents to recover the goods and the buyer shall be liable for all the Company's costs of so doing.
10. If any act or proceedings shall be commenced in which the buyers solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
11. The Company reserves the right to decline service to any company or consumer.
12. Except where the buyer is dealing as a consumer (as defined in the unfair contract terms act 1977, section 12 ) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by Statute, Common Law or otherwise are excluded and the buyer warrants that the buyer is satisfied as to the suitability of the goods for the buyers purpose.
13. The Company does not accept responsibility for the loss of any software or data stored on any system or storage media handed to the company for inspection, repair, upgrade or other.
14. The Company does not accept responsibility for any failures to the buyer's components within its possession, unless these have been damaged by the Company.
15. The Company accepts the responsibility of incorrectly dispatched goods (i.e. goods not matching the specification displayed on the accompanying invoice) if notified to, and agreed by, the Company within 7 working days of receipt. The Company agrees to pay the return postage and dispatch charges of the correct goods. The Company does not accept any consequential loss to the customer during this period and offers no compensation for such.
16. In accordance with the Distance Selling Regulations, the following applies to all mail order and E-Commerce contracts:
    The buyer is entitled to return the goods within 7 working days for a refund subject to the following:
    i) It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the accompanying software or on the item itself.
    Ii) Any software that forms a part of the goods (driver and software disks) if unsealed by the buyer are exempt from the right to cancel and return the goods under the Distance Selling Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.
    iii) Computer Systems built to the customers individual specifications are exempt from the right to cancel under the Distance Selling Regulations. This does not include our pre-specified Computer Systems available directly from stock.
    iv) If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
    v) If the returned goods received by the Company are not in a sellable as new condition, then the Company reserves the right to charge a restocking fee of 15%.
17. Whether goods are returned in a sellable condition is to be judged by the Company.
18. The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below.
19. Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
20. Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contact and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the Contract.
21. The Company cannot accept any returned goods found to fall into one or more of the following categories:
    i) The goods are in some way physically damaged by the buyer.
    Ii) The warranty label is found to have been tampered with / torn.
    iii) The goods are found not to have been sold to the customer by the Company.
    iv) The goods are outside the warranty period.
    v) The goods do not have a corresponding RMA number displayed clearly on the item(s). An RMA number must be obtained before any item is sent back to the Company.
    Goods received by the buyer that are found to be physically damaged by the courier must be reported to the Company immediately. The maximum time allowed to report physical damage is 72 hours. After 72 hours, any claims of physical damage will not be accepted for refund or replacement.
22. Upon return of goods found to be faulty, the Company offers the following service:
    To return a working replacement of equal or better specification to the customer within 30 days from the commencement of the contract. If, after 30 days, a replacement can not be sent for whatever reason, a full refund will be given if requested at the current market value of the item. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item. Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
23. The Company may reimburse courier charges resulting from return of goods within the first 30 days at its discretion to a maximum of £15
24. These terms and conditions are subject only to UK law.

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